Membership sites are a great way to generate income for your business. You can set up a membership site component in your business in many ways. Usually, the difference between this and other types of products is the subscription model where members pay a fee to access certain content and benefits.
Types of content included in a membership change from business to business as well. Subscribers can enjoy regularly updated content like modules or PDFs or interact as a community on a forum or private Facebook group.
In this episode, I discuss legal for membership sites. I cover commonly used membership site policies and what yours should cover, and a couple more optional policies you may want to include.
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In this episode:
[02:41] – Danielle discusses one of her favorite membership sites.
[03:43] – Terms and conditions are the first commonly used policy for membership sites and cover many aspects.
[05:40] – What should you include in your membership site’s terms?
[07:25] – If you offer tiered memberships, address how to make changes to the tier of the account in your terms.
[08:01] – Look at your purchase policies for pricing, billing, and any trials you offer.
[09:37] – How will you handle missed payments? Danielle reveals how most companies operate here.
[10:09] – Be clear about what members need to do if they want to cancel their subscription.
[10:57] – Refunds are a big area of customer complaints, so ensure you clarify your process in your purchase policy.
[12:11] – Danielle goes over governing the usage of your intellectual property.
[14:30] – Most membership sites also include a disclaimer.
[15:23] – Sometimes owners include a group participation agreement within terms and conditions, but Danielle discusses it as a separate policy.
[18:10] – Take these action steps for your membership site.